9/18/24

12:45pm – Drew Woods Main Break UPDATE – The second leak has been identified and repaired. Customers should see an improvement in water pressure going forward. Please continue to limit non-essential water use until tomorrow, Thursday, September 19 at 12pm as the Drew Woods system’s tanks need to recover from this event. Once the tanks have recovered, we will be out performing light flushing to clear an colored water from the mains. Call 800-553-5191 with questions.

8:00am – Our crew was able to identify and repair the main break last night. In our search, we identified that there is a second leak somewhere else in the system that is causing the system to lose additional water. We have crews working to identify the location of the second leak at this time. Please limit non-essential water use at this time. Customers in the Drew Woods system will be experiencing low pressure to no water. We do not have an ETA for repair at this time. Check back for updates. Call 800-553-5191 with questions.

9/17/24

9:00pm – Our staff has been able to identify the main break in our Drew Woods system and are working diligently to repair and restore service to our Drew Woods customers. At this time, we expect the water to be shut down throughout the night and restored around 5:00am tomorrow, Wednesday, September 18th. Contact 800-553-5191 with any questions.

4:50pm – We are aware of a main break in the Drew Woods system. This may cause customers in this system to experience low pressure to no water while we are assessing and repairing. We have an operator in route to assess the situation, but we do not have an ETA for repair at this period in time. Check back for updates. We sent a notification out to customers in the Drew Woods System. If you did not receive this alert, please contact us at 800-553-5191 to provide your contact information for future alerts.

Pennichuck Water Service Line Inventory Project

Resources
Videos
Documents
Map
Form

The Water Service Line Inventory Project

The primary focus of this inventory is identifying lead service lines. Lead is a common metallic element found in the air, water, and soil. If your home was built prior to January 1, 1987, and your water service line hasn’t been replaced since, there’s a possibility it may contain lead. It’s crucial to replace lead water service lines as they could contribute to elevated levels of lead in your drinking water.

The EPA has introduced new guidance and regulations requiring every public water system to establish and maintain a water service line material inventory, with the mandate to make it public by October 2024. Part of Pennichuck’s mission is to be a premier water supplier in New Hampshire, providing reliable, high quality, and affordable water. One way we fulfill this mission is by ensuring compliance with regulations set forth by the EPA and NHDES.  

The water service line inventory is an assessment of materials comprising our customers’ water service lines and our water mains. It is compiled by utilizing all the data we currently possess on the materials used for water mains and water service lines throughout the years. If we lack sufficient evidence to determine the material of your water service line pipe, it will be classified as unknown until we can accurately identify it. This inventory is publicly available on this page below through a user-friendly, interactive map.  We will actively work on gathering information from customers whose water service lines are categorized as unknown. If you have any questions, concerns, or would like to speak to someone about your service line or this project, please call us at 800-553-5191.

What is a Water Service Line

Your water service line is the pipe that runs from Pennichuck’s water main in the road to the inside of your home or business. It forms the direct connection between Pennichuck and yourself, serving as a vital component of the system that ensures a continuous water supply for domestic and recreational use in your home or business. Pennichuck owns all the infrastructure, also known as water mains, from our facilities until your shut off valve located near your property line. We are responsible for ensuring these water mains comply with current regulations set by governing authorities. As a home or business owner, you own the portion we defined above as the water service line. Your ownership begins at your curb stop, located near your property line, and continues into your home.

Replacing Your Lead Water Service Line

If you do have a lead water service line, it is important to speak to your health practitioner about the short and long-term health effects of lead. Taking steps to replace your lead service line is vital to minimizing your risk of lead exposure.

Pennichuck’s Goal

Pennichuck is dedicated to ensuring that all our customers receive water that not only meets but exceeds regulations and safety standards set by the EPA and NHDES. Our ongoing goal is to guarantee that drinking water coming straight from our facilities and through our water mains is lead-free. We are actively working to ensure that none of our current water mains contain lead material. However, if you have a lead water service line, there’s a possibility that the water flowing through may dissolve tiny fragments from your lead water service line and end up in your drinking water.

Our next objective is to encourage the replacement of all lead service lines within our systems, aiming to safeguard the health and safety of our customers.

More information regarding the entire inventory plan and Pennichuck’s forward-looking work plan will be made public by October 2024. Please explore the helpful resources, documents, and videos on this page to gain a better understanding of lead health effects and learn about steps that can be taken.

Industry Acronym Legend

AWWA: American Water Works Association
CDC: Center for Disease Control
EPA: Environmental Protection Agency
LSLR: Lead Service Line Replacement
NHDES: New Hampshire Department of Environmental Services

Helpful Resources

EPA
CDC
LSLR Collaborative
NHDES Lead Website

Helpful Documents

AWWA FAQs (PDF)
NHDES Lead Fact Sheet (PDF)
Pennichuck Water Service Line Identification Guide (PDF)
Pennichuck FAQs (PDF)

Helpful Documents:

American Water Works Association FAQs

New Hampshire Department of Environmental Services Lead Fact Sheet

Pennichuck Water Service Line Identification Guide

Pennichuck FAQs

Helpful Videos

Service Line INventory Map

Click on the Service Line Inventory Map to open our interactive map to see the information regarding the service line on your property.

If you are experiencing issues viewing the map, please be sure your browser is updated, or try using a different web browser. Give us a call at 800-553-5191 if you have issues viewing, reading, or understanding the map.

Screenshot of the Service Line map for Pennichuck Water

Service Line Update Form

This form is for Pennichuck customers to provide information regarding the material of their service line, to help Pennichuck indicate what the materials are for the service line inventory. Pennichuck will use this information to update the service line inventory map and provide any necessary educational materials to our customers.

For instructions on how to take the tests required in the form, please see our Water Service Line Identification Guide.

To take the tests required in the form you will need the following items:

  1. Camera or Smart Phone to take pictures
  2. Magnet
  3. Coin or Key
Submit a Service Line Update