As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices. We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.
Please take note of the following important changes to our normal daily operations:
We will be halting all scheduling of non-emergency appointments until further notice.
To promote social distancing, we have closed all our locations to the public.
We have a secured drop box at the front of 25 Manchester St., Merrimack, NH for customer payments or documentation drop off (i.e. Service Applications).
We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.
My Water System
Select your town and a list of water systems served by Pennichuck will be provided to select from. Select your system for information related to your water supply.
Please Note: You can find your Water System name on your water bill under Division. If you need assistance, please contact our Customer Service Department at (800) 553-5191.
Please Note: Some of the documents included in My Water System are not ADA Compliant. For assistance in reading or understanding the documents, please call us at (800) 553-5191.