As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.

Flushing Program

As part of our ongoing maintenance program, Pennichuck completes a comprehensive flushing of the water mains, within different locations, based on your system’s schedule in My Water System.  This schedule is subject to change as weather conditions and length of flushing times may vary.

The schedule in My Water system is our projected schedule based on estimated completion times and optimal weather conditions. It will be updated regularly with any changes to this estimated schedule. It is important to refer to My Water System as the date of flushing in your area approaches to confirm that we will be in your area as projected.

Flushing is done to maintain water quality throughout the distribution system.

This program involves opening flushing valves to create increased water flows which dislodge and clean out naturally occurring sedimentation in the pipelines.

Minor flooding of streets, periods of low pressure and/or periods you may be without water could occur.

Discolored water may result from the flushing so we recommend that you fill bottles with water for use during this time. If you experience colored water after the scheduled completion time, please run the cold water for 5 to 10 minutes to clear your service line. If your water does not clear up, or if you have concerns regarding flushing, please call Customer Service at 800-553-5191.

Please avoid washing clothes during the dates and times detailed in your system.

Pennichuck would like to reassure its customers that the water is safe to drink and any discoloration should clear up after the water is run for a few minutes.

Daytime Flushing will occur Monday through Friday between the hours of 8:30 am to 4:00 pm.

Nighttime Flushing will occur Sunday through Thursday nights between the hours of 10:30 pm to 6:00 am.