As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.

Qualified Capital Project Adjustment Charge (QCPAC)

Pennichuck Water Works, Inc.’s (“Pennichuck”) primary goal is to provide exceptional service and delivery of quality water 24 hours a day, 365 days a year. We regularly evaluate the infrastructure of our systems to identify areas that require improvement. As part of PWW’s rate proceeding in 2016 and 2017 associated with public docket DW16-806, the New Hampshire Public Utilities Commission (PUC) granted approval for PWW to implement a Qualified Capital Project Adjustment Charge (QCPAC).  The QCPAC will allow PWW to bill a monthly surcharge based on a percentage of your monthly bill.  The surcharge will recover the costs of Pennichuck’s ongoing investment in capital projects necessary to provide service to its customers, in compliance with State and Federal regulations, and to maintain its overall water supply and treatment infrastructure in a proactive and responsive manner.

The PUC order can be viewed here

The QCPAC surcharge replaces the Water Infrastructure and Conservation Adjustment (WICA) surcharge that was in effect prior to the PUC’s approval of the QCPAC surcharge.  The WICA surcharge only existed for a portion of PWW’s customers, whereas the QCPAC applies to all PWW customers.  The WICA allowed the Company to recover the cost of debt and property taxes associated with the replacement of water mains, valves, and hydrants that had either reached the end of their useful life or were negatively impacting water quality or service reliability. The QCPAC expands the WICA surcharge by allowing Pennichuck to recover 1.10 times the annual principal and interest for the debt issued, plus the property taxes associated with capital expenditures that Pennichuck made on plant and equipment placed into service during the prior year.  As a part of this annual process, Pennichuck’s capital expenditures will be audited by the PUC for prudency and confirmation of actual expenditure levels.  The benefits of the QCPAC program to our customers is that it provides the funding necessary for Pennichuck to maintain a consistent plan for the replacement of aging infrastructure, which in turn increases reliability and quality of service. The QCPAC program will also result in smaller annual rate changes for customers by permitting Pennichuck to recover the expenses associated with the replacement of aging infrastructure between rate cases.

Pennichuck will be filing a proposed three-year capital expenditure plan for 2018-2020 QCPs (Qualified Capital Projects) with the PUC on or before February 16, 2018. The 2018-2020 proposed QCP’s submitted will update a submission of Pennichuck’s 2017 through 2019 proposed capital expenditures placed on file with the PUC in January of 2017 in conjunction with its DW 16-806 rate filing for QCP capital expenditures planned for 2017 to 2019. As part of the February 2018 QCPAC filing, Pennichuck is requesting the PUC to allow it to establish a QCPAC surcharge of 1.62%.  The QCPAC surcharge will apply to meter classes and charges for service rendered after March 1, 2018.

The requested QCPAC surcharge of 2017 QCPs, if approved, would result in the average single family residential bill increasing by approximately $0.81 per month, and resulting in the average single family residential bill increasing from about $54.00 per month to $54.87 per month.

If you have any questions or concerns related to Pennichuck’s February 2018 QCPAC filing, please contact Pennichuck Customer Service at 800-553-5191 or the New Hampshire Public Utilities Commission at 800-852-3793.