As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.

Payment Options

Online Bank Bill Pay Direct Pay **Credit Card Mail a Payment Pay in Person By Phone
How do I make this type of payment? Click Here to Pay Now See Bank for Details Click Here to Enroll (pdf) Please call 1-877-553-4905 25 Manchester Street PO Box 1947 Merrimack, NH 03054 Please visit 25 Manchester Street, Merrimack, NH Call Customer Service at 1-800-553-5191
What is the method of payment? Credit or Debit** – Please note accepted forms of payment are Visa, Mastercard, and Discover. You may also do an E-Check (checking account number and routing number) free of charge. Your Bank Checking or Savings Account Credit or Debit – Please note that accepted forms of credit/debit are Visa, MasterCard, and  Discover Check or Money Order Cash, Check, Money Order Checking or Savings Account
What is the estimated time this will post to my water account? *Next Business Day See Bank Rules On Scheduled Due Date Next Business Day Varies – can take up to 7 – 10 days or more Before 2:00pm: Same day
After 2:00pm: Next business day
Next Business Day
*Payments made before 8pm are processed the next business day. Payments made after may take an extra day to process.
**The $3.50 convenience charge is collected by a third-party vendor. Pennichuck receives no portion of this fee. The transaction limit for credit/debit card payments (including convenience charges) is $200 per account per payment.
You may enroll in E-Billing and receive your bill via email.
Please note: If you do not pay your bill by the due date, you will receive a Disconnect Notice. Please call us if you are unable to pay your bill by the due date. If we do not hear from you by the date of disconnection, your water service will be disconnected. To reconnect service, you must pay your bill and a service charge.