As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.

Customer Contact Information

Pennichuck Water is requesting your assistance in updating your contact information. We are requesting that you provide the information below so that we have the best and most convenient method of communication for you – email, text, call to home or mobile – regarding an emergency, such as a water outage, main break, or other unplanned work. We are working on updating our system to be able to send text messages and emails during emergencies to those who request them. Please check the box of your preferred method of contact on the form below. Your preferred method is how you will receive notification in an event of an emergency. Please note that in the event of a potential contamination issue, you will receive notification to all contact information provided, not just your preferred method.

Please note that this information is for Pennichuck use only and will not be supplied or sold to any other entity. It is important information for Pennichuck to have in case of a water emergency or an issue with your customer account with us. We thank you for your cooperation.

  • Customer Name
  • Preferred Contact Method

    Pennichuck requests that you fill out all of the contact information below, so we are able to reach you in case of emergencies. Also, please check the box on the left of each method if it is your preferred contact method(s)

  • Text Notification
    Mobile phones will receive a call, if you would also like to receive a text, please check this box.
  • Text Notification
    Mobile phones will receive a call, if you would also like to receive a text, please check this box.