As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.

Watertight Protection Plan

Effective January 1, 2019, the Watertight Protection Plan will be increasing to $78* annually.

Did You Know…

That you own the water service from your property line into your home?
It’s surprising when you discover that, as the owner of the property, you are responsible for the repair and maintenance of your water service from the street into your home. Until a problem occurs, you may not realize that you’re faced with $2,000 or more in repairs.

Homeowner’s Insurance isn’t the answer.
Most homeowner’s insurance policies do not cover the cost of repairing or replacing water service lines and, even if it did, there’s typically a large deductible that must be paid first. Now, there is a simple way to avoid costly repairs in your water service line. Enroll in the Pennichuck WaterTight Protection Plan, and gain peace of mind, knowing that if you suddenly have a leak, Pennichuck Water will take care of everything.

For only $78* per year, Pennichuck is prepared to handle a leak in your water service.

What would you rather do?

  • Pay $2,000 or more for repair work
  • Call Pennichuck to disconnect your water service
  • Hire an excavator to replace or repair your leaking water service
  • Hire a plumber to repair your pipe and stop the leak
  • Patch your driveway, and reloam and reseed your lawn
  • And, call Pennichuck to reconnect your water service

Or, leave it to Pennichuck.

Make one call and have Pennichuck do everything for you!

Save yourself the inconvenience, and potentially thousands of dollars in repairs by enrolling in the Pennichuck Watertight Protection Plan today!

Guaranteed Peace Of Mind… for only $78* per year.
Enroll in the WaterTight Protection Plan and Pennichuck Water will provide complete coverage for the repair and replacement of your leaking water service connection from the property line to the outlet of the first fitting downstream of your water meter in your basement. If you have a leak on your water service, just call us, and we will handle everything associated with the repair. Our authorized service person will be dispatched to your home to take care of the problem.

A Great Value…

The WaterTight Protection Plan can easily pay for itself when you consider that the cost for disconnecting and reconnecting your water service due to a leak even once will be more than $78*, it’s easy to see why the WaterTight Protection Plan is such a great value. Enroll Today!

Enrolling in the WaterTight Protection Plan is easy. You can pay the $78 annual fee by check, money order, or add it to your regular water bill. Call our toll-free customer service number at 1-800-553-5191.

Enroll today, and you’ll never have to worry about expensive water line repairs again.

*Price subject to change at the beginning of each calendar year

Pennichuck WaterTight Protection Plan Terms and Conditions

  • Address of covered property * Required
  • Planholder's mailing address (if different than address of covered property) * Required
  • By clicking on the "submit" button below, you are verifying your enrollment, and acceptance of the terms of the plan. Please keep a copy of this form, and refer to the WaterTight Protection Plan page as your description of plan coverage.
  • Important Note: Your signature verifies enrollment, and acceptance of the terms of the plan.
  • Mail your payment to:

    Pennichuck Water Service Corporation
    PO Box 1947
    25 Manchester Street
    Merrimack, NH 03054