As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.

New Customer Process

Transfer of Service

If you are moving into an existing dwelling you will need to have the water service transferred into your name and a final read will need to be obtained from the property.

Please contact our Customer Service Department at (800) 553-5191, or via with the following information:

  • Billing Name
  • Address of property
  • Mailing Address (if different from property location)
  • Emergency Contact Phone#
  • Daytime Contact Information
  • Date of Closing
  • Closing Company and Their Contact Information

Or, you may fill out the Property Transfer form below and submit it.

Don’t forget to check out our WaterTight Protection Program

Residential New Construction
If you are building a new single family residential home in our service area please contact our Engineering Department at (800) 553-5191 ext. 2321 or complete the Demand Form and email to If you prefer calling Engineering, please have as much of the information available from the Demand Form as possible.

If you are a developer/contractor considering the following types of projects: Industrial, Commercial, Multi-Family or new subdivision, please contact our Engineering department at 800-553-5191 ext. 2321 for assistance.

  • Nature of development
  • Location, including Town
  • Is there existing water or fire service?
  • Is Demolition involved?
  • Will Fire Protection be required?

Don’t forget to check out our Watertight Protection program!

    • Please use the form below to transfer your service either to a new location or to another owner/tenant.
    • Date Format: MM slash DD slash YYYY
    • Date Format: MM slash DD slash YYYY
    • New Mailing Address * Required

    • Property Address * Required
    • Mailing Address (if different)
    • If final bill required for closing please provide the following information:
    • Date Format: MM slash DD slash YYYY