As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed.

Water Restrictions

Water Restrictions are put in place to preserve the integrity of the water supply and to ensure availability of water for domestic usage. The following is an explanation of the different classifications of water restrictions that may be put in effect in any water system. Please reference My Water System for restrictions that may be in place in your water system. Please note that water restrictions are in place all year long and when changes are made we will contact you by letter, email, or phone call.

Enforcement of Water Restrictions:
First time violators will receive a written warning for non-compliance and further instances that violation outside usage restrictions will result in disconnection of service.  A fee for re-connection will be charged.  The Company will only reconnect until 8:00 PM on the day of disconnect. Customers that call to be reconnected after 8:00 PM will be reconnected after 7:30 AM of the next day.

Water Restriction Classifications:

Level 1: Odd/Even Lawn Watering Restrictions:

  • Lawn watering (sprinklers and irrigation systems) allowed on odd/even days based on house number
  • All other outside is allowed on assigned water usage day with the exception of:
    – Hand-held watering cans will be permitted for use in your vegetable and flower gardens on any day
    – Filling Kiddie Pools (6’ or less in diameter and no deeper than 12”) is permitted any day of the week.

Level 2: Two days per week Outside Water Usage Restrictions:

  • Lawn watering (sprinklers and irrigation systems) allowed days assigned
    – Odd number houses days are Monday and Thursday
    – Even number houses watering days are Tuesday and Friday
  • All other outside is allowed on assigned water usage day with the exception of:
    – Hand-held watering cans will be permitted for use in your vegetable and flower gardens on any day.
    – Filling Kiddie Pools (6’ or less in diameter and no deeper than 12”) is permitted any day of the week.

Level 3:  One day per week Outside Water Usage Restrictions:

  • Lawn watering (sprinklers and irrigation systems) allowed days assigned
  • All other outside is allowed on assigned water usage day with the exception of:
    – Hand-held watering cans will be permitted for use in your vegetable and flower gardens on any day
    – Filling Kiddie Pools (6’ or less in diameter and no deeper than 12”) is permitted any day of the week.

Level 4:  Total Ban on Outside Water Usage:

  • All outside water usage is banned with the exception of:
    – Hand-held watering cans will be permitted for use in your vegetable and flower gardens on any day