As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.

Accessibility Statement

Our Commitment to Accessibility

On 6/9/2017, was evaluated as general element / content template. The following pages: My Water System, Typography, and Watershed Interactive map were also evaluated as template pages. These pages strive to conform to Web Content Accessibility Guidelines 2.0 Level AA conformance.

The technologies that this content “relies upon” are: HTML5, CSS and JavaScript.

We are committed to ensuring that this website  conforms to World Wide Web Consortium Web Content Accessibility Guidelines (W3C WCAG) Version 2.0 Level AA requirements to the maximum extent possible. We want to incorporate design practices and content within the website that is accessible to the largest audience, regardless of one’s ability. We understand that accessibility of a website is an ongoing process that needs continuous attention. We strive to maintain and increase the accessibility of this website by adhering to the available standards and guidelines.

Guidelines and standards

The Web Content Accessibility Guidelines (WCAG) and W3C technologies are the common guidelines and standards used by developers of accessible websites. This website is committed to conforming to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible for people with disabilities.


While Pennichuck strives to adhere to the accepted guidelines and standards for accessibility, it is not always possible to do so in all areas of the website. If you find a non-conforming element, please let us know by contacting us. We will try our best to provide you with the information in an accessible format, or help you locate the materials needed to gain access to the information.

Partial conformance claims due to third party content

When an author makes a decision to use a third party implementation, they should choose products that meet WCAG requirements. If all content on a page, including third party content, meets all WCAG success criteria then the page conforms to WCAG. However, if the page does not conform to WCAG only for reasons that are legitimately outside the author’s control then the author can make a claim of partial conformance, i.e. third party plugins, etc.

Contact information

We are constantly looking at solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing ; please don’t hesitate to contact us.

Telephone: (800) 553-5191

Email Address:


If you have questions about accessible web design, coding, and accessibility compliance for please contact us