WHAT’S NEW

Annual Meeting of Sole Shareholder

The Pennichuck Corporation Annual Meeting of Sole Shareholder will be held on Saturday, May 8, 2021 at 9:00 a.m. Due to the state of emergency declared by Governor Sununu relating to the COVID-19 Virus, the Annual Meeting of Sole Shareholder will be conducted via electronic and telephonic means.  To attend the meeting, please use the following dial-in-instructions:  Dial-in Number:  1-425-436-6322, Access Code:  871028#


Spring Flushing 2021

It is that time of year again – Spring flushing! All daytime flushing efforts will be between the hours of 8:30am and 4:00pm. All nighttime flushing efforts will be between the hours of 10:30pm and 6:00am. Please visit My Water System or our Flushing Map to view your specific system’s schedule. Please remember to avoid doing laundry during your flushing days and time. If you experience colored water after the scheduled completion time, please run the cold water for 5 to 10 minutes to clear your service line.  If your water does not clear or if you have concerns regarding this flushing please call Customer Service at 800-553-5191.


Front Desk Open to Public

We are excited to announce our front desk, located at 25 Walnut Street in Nashua, is now open to the public Monday, Wednesday, and Friday from 10:00am to 2:00pm. Please remember to follow COVID mandates, including practicing social distancing and wearing a mask when entering the building.


Revised Pennichuck East Utility Qualified Capital Project Adjustment Charge

As part of the ongoing annual QCPAC process, Pennichuck will be filing a proposed three-year capital expenditure plan for 2021-2023 QCPs with the PUC on or before February 15, 2021. The 1.9% QCPAC surcharge, if approved, will apply to all customer classes and charges for service rendered after June 30, 2021 and would be expected to go in effect near the end of 2021. Please see full QCPAC Notice here.


Pennichuck Solar Field Project

Pennichuck Water Works is pleased to announce a partnership with New England Solar Garden that will result in the construction of a 1.6MW solar field adjacent to Old Harris Road in Nashua.  Tree clearing for the project began on January 27, 2021.  The solar field is expected to be producing power by late fall of 2021.  The project will reduce Pennichuck’s electrical expenses by about $55,000 per year for each of the next 20 years


Kessler Farm Water Storage Tank Project

Demolition of the Kessler Farm Water Storage Tank at 69 Kessler Farm Drive in Nashua is underway.   During construction, changes will be made in the day to day operation of the water system that supplies customers in the Northwest quadrant of Nashua so that pressures can be maintained throughout the Northwest water system.  The Northwest water system extends from Manchester Street westerly to Rt 122 in Amherst and north of the Henri Burque Highway; it is primarily Amherst Street with all connecting streets from the F.E. Everett Highway west to Rt 122 in Amherst.  The scope of the Northwest water system also includes Pennichuck customers throughout the Bon Terrain area of Amherst.    Customers may notice some variation in their water pressure for the duration of the construction however, it should not result in aesthetic changes to the water.   Work hours during demolition and construction of the tank will generally be from 7:00 am until 5:00 pm.   All work is being coordinated with the Nashua Fire Department, local officials and the immediate community affected by the construction.

The existing Kessler Farm Water Storage Tank is a 4.5 million gallon, 120 foot diameter steel tank that was constructed in 1987.  The steel tank will be replaced by a 5 million gallon, 120 ft diameter prestressed concrete tank.  While the steel tank was serviceable and could have been taken off-line and repainted, such an undertaking is expensive and must be performed every 10 to 15 years.   Concrete tanks require far less maintenance and ultimately an economic analysis indicated that replacement of the tank was the most cost-effective long-term solution for our water storage needs.

Key Dates (approx):

March 15th – Commence demolition of the tank.

March 22nd – Begin removal of the tank foundation and excavation for the new foundation & surrounding areas.

April 26th – Begin work on the new tank foundation.

May 4th – May 7th – Pour the new tank foundation in 3 consecutive 14 hour days.

May 10th – Continue tank construction

December 1st or earlier – Place the new tank into service and resume normal operations in the water system.

If you have questions or concerns about the work effort to replace the Kessler Farm Water Storage Tank please contact the Principal Distribution Engineer, Pete Tedder, at (800)553-5292 ext. 2324 or the Project Engineer, Ryan Houle at (800)553-5191 ext.2367.


Pennichuck’s Payment Drop Box is now Available at 25 Walnut St

The outside payment drop box has been installed at our new Headquarters location at 25 Walnut Street in Nashua.  The box is located to the left of the main entrance.


Pittsfield Aqueduct Company, Inc. Rate Schedule Filing

As of November 16, 2020, Pittsfield Aqueduct Company, Inc. (PAC) has filed rate schedules with the New Hampshire Public Utilities Commission (Commission) to increase its rates for all customer classes, including General Metered, Non-Metered, Municipal Fire Protection-Hydrants and private Fire Protection and Metered Service for the Town of Pittsfield Fire Department.  PAC has sought a permanent increase of 11.18% for all rate classes. See our full Customer Notice here, and our Frequently Asked Questions about Rate Increases here. For the filing page on the Commission’s website, please visit https://www.puc.nh.gov/Regulatory/Docketbk/2020/20-153.html

The Commission will hold a web-enabled remote prehearing conference, pursuant to N.H. Admin. R., Puc 203.15, on January 20, 2021, at 10:00 a.m., at which each party will provide a preliminary statement of its position with regard to the petition and any of the issues set forth in N.H. Admin. R., Puc 203.15. Members of the public who wish to access the prehearing conference may do so by clicking here. If you have any difficulty obtaining access to this remote event, please notify the Commission by calling (603) 271-2431 as soon as possible. Parties will be provided with additional instructions prior to the prehearing conference. Order Suspending Tariff and Scheduling Prehearing Conference


Pennichuck Water Works Qualified Capital Project Adjustment Charge

As part of the ongoing annual QCPAC process, Pennichuck will be filing a proposed three-year capital expenditure plan for 2021-2023 QCPs with the PUC on or before February 15, 2021. The February 2021 filing described in the notice is requesting an additional 1.84% increase in rates, over and above the 3.94%, to fund the QCPs placed in service during 2020.  The proposed QCPAC surcharge will apply to meter classes and charges for service rendered after April 30, 2020 and will most likely go into effect in the fall of 2021. Please see full QCPAC Notice here.


Covid-19 Information

As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:
We have a secured drop box at the front of our corporate office at 25 Walnut St., Nashua, NH for customer payments or documentation drop off (i.e. Service Applications).
Our front desk will be opening back up to the public on Monday, April 12, 2021. The operating hours for our front desk will be Monday, Wednesday, and Friday, from 10:00am to 2:00pm.

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed.


Follow Us on Facebook

We use Facebook as a way to better communicate with our customers! Visit our page at https://www.facebook.com/pennichuckwater/.


PFAS Notifications

View link above to see Quarterly PFAS test results.


Water Restriction Update

Water restrictions are updated as they change. Please select Water Restriction Update above to view water restriction classifications. View details pertaining to your water system here.