WHAT’S NEW

Pennichuck East Utility Rate Schedule Filing

Pennichuck East Utility, Inc. (PEU) has filed rate schedules with the New Hampshire Public Utilities Commission to increase its rates for all customer classes, including General Metered, GM Non-Metered, Municipal Fire Protection-Hydrants, Private Fire Protection, and Public Hydrant service for Windham, Raymond, Lee, Exeter, Birch Hill, and Bow.  Select the following links to view the customer notice that pertains to your district: Birch Hill, Locke Lake, Middleton, all other PEU Customers. View our Frequently Asked Questions About Rate Increases here. For the filing page on the Commission’s website, please visit https://www.puc.nh.gov/Regulatory/Docketbk/2020/20-156.html. You may also view all of your notices at My Water System.


Pennichuck Water Works Qualified Capital Project Adjustment Charge

As part of the ongoing annual QCPAC process, Pennichuck will be filing a proposed three-year capital expenditure plan for 2021-2023 QCPs with the PUC on or before February 15, 2021. The February 2021 filing described in the notice is requesting an additional 1.84% increase in rates, over and above the 3.94%, to fund the QCPs placed in service during 2020.  The proposed QCPAC surcharge will apply to meter classes and charges for service rendered after April 30, 2020 and will most likely go into effect in the fall of 2021. Please see full QCPAC Notice here.


Pennichuck East Utility Qualified Capital Project Adjustment Charge

As part of the ongoing annual QCPAC process, Pennichuck will be filing a proposed three-year capital expenditure plan for 2021-2023 QCPs with the PUC on or before February 15, 2021. The 1.9% QCPAC surcharge, if approved, will apply to all customer classes and charges for service rendered after June 30, 2021 and would be expected to go in effect near the end of 2021. Please see full QCPAC Notice here.


Pittsfield Aqueduct Company, Inc. Rate Schedule Filing

As of November 16, 2020, Pittsfield Aqueduct Company, Inc. (PAC) has filed rate schedules with the New Hampshire Public Utilities Commission (Commission) to increase its rates for all customer classes, including General Metered, Non-Metered, Municipal Fire Protection-Hydrants and private Fire Protection and Metered Service for the Town of Pittsfield Fire Department.  PAC has sought a permanent increase of 11.18% for all rate classes. See our full Customer Notice here, and our Frequently Asked Questions about Rate Increases here. For the filing page on the Commission’s website, please visit https://www.puc.nh.gov/Regulatory/Docketbk/2020/20-153.html


Pennichuck Water Works, Inc. PUC Petition Filing

On September 24, 2020, Pennichuck Water Works, Inc. (PWW) filed a petition for Issuance of tax-exempt and/or taxable bonds and/or bond anticipation notes in the aggregate principal amount of up to $57,500,000 (proposed bond financing) and renewal of its fixed asset line of credit with TD Bank, which will expire on December 31, 2020, in an amount that will increase from $10,000,000 to $12,000,000.  The Order for this filing can be found here: DW 20-157 , or visit https://www.puc.nh.gov/Regulatory/Docketbk/2020/20-157.html to see full filing page. A prehearing conference has been scheduled for November 6, 2020 at 10:00am. Members of the public who wish to access the prehearing conference may do so by visiting https://www.puc.nh.gov/Regulatory/Calendar-Remote.html. If you have difficulty accessing this conference, notify the New Hampshire Public Utilities Commission by calling 603-271-2431. Visit our New Hampshire Public Utilities filings page  to view all filings for 2020.


Covid-19 Information

As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:

We will be halting all scheduling of non-emergency appointments until further notice.
To promote social distancing, we have closed all our locations to the public.
We have a secured drop box at the front of 25 Manchester St., Merrimack, NH for customer payments or documentation drop off (i.e. Service Applications).

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.


Information Regarding Scam Utilizing Pennichuck’s Name

Please be aware that there appears to be a scam occurring at this time utilizing Pennichuck’s name and address to reach individuals via mail or courier service. Certain individuals are receiving checks via Fed Ex delivery with our return address listed on the package: Pennichuck Water Works, 25 Manchester St, Merrimack, NH. The check enclosed includes instructions to text information to a phone number before you cash the check.  If you receive one of these fraudulent packages,  Please DO NOT text this phone number or attempt to cash the check.  If you receive one of these fraudulent check packages, please call our Customer Service phone number at 800-553-5191. We will ask you for specific information regarding the check you received, and will be able to assist you, in the event the check you received was actually a payment from us. We have begun several actions looking into this scam and any information you can relay to us will help in bringing this scam to a halt, and avoiding any harm to our customers.


Updates to the Pennichuck Water Works, Inc. (PWW) Rate Case

Pennichuck Water Works, Inc. (PWW) has filed rate schedules with the New Hampshire Public Utilities Commission to establish its current rates for all customer classes, including General Metered, Non-Metered, Municipal and Private Fire Services, and portions of special contracts, as temporary rates, effective March 16, 2020.  Please visit your district in My Water System or select the following links to review the Notice to our Customers, the New Hampshire Public Utilities Commission order website, and Frequently Asked Questions regarding this filing. Please notice that this is for our Pennichuck Water Works (PWW) customers ONLY.


Pennichuck Is Now on Facebook

We are excited to announce we will be utilizing Facebook to better communicate with our customers! We will be utilizing Facebook to push out emergency messages regarding planned and emergency shutdowns, main breaks, and drops in system pressure, and we will also be posting educational and informational content, and construction updates. Visit our page at https://www.facebook.com/pennichuckwater/.


Spring Flushing 2020

It is that time of year again – Spring flushing! You may be wondering if we are flushing your system during the typical time of year we usually do. Due to our efforts concerning COVID-19, we have suspended all daytime flushing efforts (8:30am to 4:00pm). If your system typically undergoes nighttime flushing (10:00pm to 6:00am), then we will still be flushing your system on schedule. Once daytime flushing picks back up, we will be sending out the typical notification your system receives. You may also visit www.pennichuck.com/my-water-system/ to view your specific systems’ schedule.


Customer Service Operating Hours Extended

In order to better serve our customers, we have extended our Customer Service operating hours. Effective January 6, 2020, Customer Service Specialists will be available to assist our customers at 800-553-5191 from 7:30am to 7:00pm Monday through Thursday, and 7:30am to 5:00pm on Friday.


PFAS Notifications

View link above to see Quarterly PFAS test results.


My Water System

Please visit My Water System on the side menu to view all of the information regarding your system. This includes, but is not limited to rates, water restrictions, the flushing schedule, consumer confidence reports, and water quality reports.


Water Restriction Update

Water restrictions are updated as they change. Please select Water Restriction Update above to view water restriction classifications. View details pertaining to your water system here.