UPDATED HEARING DATE: Order Suspending Proposed Tariffs, Commencing an Adjudicative Proceeding, and Scheduling a Prehearing Conference
UPDATED HEARING DATE: On July 28, 2022, PWW filed a motion to reschedule the prehearing conference and technical session, as well as to extend the August 8 and August 12 deadlines. PWW’s motion to reschedule the August 24 prehearing conference and technical session is GRANTED, and the prehearing conference and technical session are rescheduled to Wednesday, September 7, 2022, at 1:30 p.m. See motion to reschedule here. See hearing guidelines here.
This order suspends for 12 months the proposed tariffs filed on June 27, 2022 by Pennichuck Water Works, Inc. (PWW or the Company) for temporary and permanent rate increases, pending further investigation. The order also commences an adjudicative proceeding and schedules a prehearing conference on Wednesday, August 24, 2022, at 9:00 a.m (later rescheduled to Wednesday, September 7, 2022 – see above). See hearing guidelines here.
Front Desk Regular Operations
Our front desk, located at 25 Walnut Street in Nashua, is now open to the public Monday through Friday from 7:30am to 5:00pm.
Pennichuck continuously monitors drought conditions in the State of New Hampshire using the United States drought map(PDF). We make decisions regarding the implementation and enforcement of water restrictions in each individual system based upon the data from this map, as well as our own data from each system. Many different factors go into the decision of implementing Water Restrictions. In order to ensure sufficient water is available to meet indoor domestic and consumptive water needs for all of our customers, it is vitally important that you always follow water restrictions in your area. Visit My Water System(PDF) to see what your system’s current water restrictions are. If you have any questions regarding water restrictions, please call our Customer Service line at 800-553-5191.
The outside payment drop box has been installed at our Headquarters location at 25 Walnut Street in Nashua. The box is located to the left of the main entrance. View a picture of the drop box here!
As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices. We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.
We have a secured drop box at the front of our corporate office at 25 Walnut St., Nashua, NH for customer payments or documentation drop off (i.e. Service Applications).
We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed.
We use Facebook as a way to better communicate with our customers! Visit our page here.
View link above to see Quarterly PFAS test results.
See MVD PFOA Violation Notices here