We are currently experiencing issues with our phone system routing.  If you are unable to get through to a representative or your call is terminated in error please try again later or leave a voicemail when prompted and a representative will call you back as soon as possible.  Thank you for your patience.

WHAT’S NEW

Pennichuck Solar Field Project

Pennichuck Water Works is pleased to announce a partnership with New England Solar Garden that will result in the construction of a 1.6MW solar field adjacent to Old Harris Road in Nashua.  Tree clearing for the project began on January 27, 2021.  The solar field is expected to be producing power by late fall of 2021.  The project will reduce Pennichuck’s electrical expenses by about $55,000 per year for each of the next 20 years


Kessler Farm Water Storage Tank Project

Pennichuck Water Works will soon begin the replacement of the Kessler Farm Water Storage Tank at 69 Kessler Farm Drive in Nashua.   During construction, changes will be made in the day to day operation of the water system that supplies customers in the northwest quadrant of Nashua so that pressures can be maintained throughout the Northwest water system.  The Northwest water system extends from Manchester Street westerly to Rt 122 in Amherst and north of the Henri Burque Highway; it is primarily Amherst Street with all connecting streets from the F.E. Everett Highway west to Rt 122 in Amherst.  The scope of the Northwest water system also includes Pennichuck customers throughout the Bon Terrain area of Amherst.    Customers may notice some variation in their water pressure for the duration of the construction however, it should not result in aesthetic changes to the water.   Work hours during demolition and construction of the tank will generally be from 7:00 am until 5:00 pm.   All work is being coordinated with the Nashua Fire Department, local officials and the immediate community affected by the construction.

The existing Kessler Farm Water Storage Tank is a 4.5 million gallon, 120 foot diameter steel tank that was constructed in 1987.  The steel tank will be replaced by a 5 million gallon, 120 ft diameter prestressed concrete tank.

Key Dates (approx):

Feb 10th – Feb 12th (1:00 pm) – Trial run with Kessler Farm Storage Tank off-line

Feb 18th – Feb 23rd   – Remove the Kessler Farm Storage Tank from service and drain

Feb 24th – Feb 25th– Cut access door into the side of the Kessler Farm Storage Tank

March 1st – Contractor to arrive on site to start preliminary site work – Existing fence removal, temporary fence installation, erosion control measures installation, tree removal (will be on site daily during the week until tank demo start date of 3/15).  Pre-construction surveys of homes near the tank site to begin (scheduled directly by homeowners and our sub-consultant, SLR…approximately a 2 week process).

March 6th Torch cutting of access way into tank.

March 8th Vac truck contractor to begin sludge removal from bottom of tank (approximately 4 day process).

March 15th – Commence demolition of the tank.

March 22nd – Begin removal of the tank foundation and excavation for the new foundation & surrounding areas.

April 26th – Begin work on the new tank foundation.

May 4th – May 7th – Pour the new tank foundation in 3 consecutive 14 hour days.

May 10th – Continue tank construction

December 1st or earlier – Place the new tank into service and resume normal operations in the water system.

If you have questions or concerns about the work effort to replace the Kessler Farm Water Storage Tank please contact the Principal Distribution Engineer, Pete Tedder, at (800)553-5292 ext. 2324 or the Project Engineer, Ryan Houle at (800)553-5191 ext.2367.


Pennichuck’s Payment Drop Box is now Available at 25 Walnut St

The outside payment drop box has been installed at our new Headquarters location at 25 Walnut Street in Nashua.  The box is located to the left of the main entrance.

We will no longer be utilizing the payment drop box at our old location, 25 Manchester Street in Merrimack.

Please note our offices remain closed to the public due to the ongoing pandemic. Customers will receive a notice when our offices are reopened to the public.


Pennichuck East Utility Rate Schedule Filing

Pennichuck East Utility, Inc. (PEU) has filed rate schedules with the New Hampshire Public Utilities Commission to increase its rates for all customer classes, including General Metered, GM Non-Metered, Municipal Fire Protection-Hydrants, Private Fire Protection, and Public Hydrant service for Windham, Raymond, Lee, Exeter, Birch Hill, and Bow.  Select the following links to view the customer notice that pertains to your district: Birch Hill, Locke Lake, Middleton, all other PEU Customers. View our Frequently Asked Questions About Rate Increases here. For the filing page on the Commission’s website, please visit https://www.puc.nh.gov/Regulatory/Docketbk/2020/20-156.html. You may also view all of your notices at My Water System.

The Commission will hold a web-enabled remote prehearing conference, pursuant to N.H. Admin. R., Puc 203.15, on January 27, 2021, at 10:00 a.m., at which each party will provide a preliminary statement of its position with regard to the petition and any of the issues set forth in N.H. Admin. R., Puc 203.15. Members of the public who wish to access the prehearing conference may do so by clicking here. If you have any difficulty obtaining access to this remote event, please notify the Commission by calling (603) 271-2431 as soon as possible. Parties will be provided with additional instructions prior to the prehearing conference. Order Suspending Tariff and Scheduling Prehearing Conference


Pittsfield Aqueduct Company, Inc. Rate Schedule Filing

As of November 16, 2020, Pittsfield Aqueduct Company, Inc. (PAC) has filed rate schedules with the New Hampshire Public Utilities Commission (Commission) to increase its rates for all customer classes, including General Metered, Non-Metered, Municipal Fire Protection-Hydrants and private Fire Protection and Metered Service for the Town of Pittsfield Fire Department.  PAC has sought a permanent increase of 11.18% for all rate classes. See our full Customer Notice here, and our Frequently Asked Questions about Rate Increases here. For the filing page on the Commission’s website, please visit https://www.puc.nh.gov/Regulatory/Docketbk/2020/20-153.html

The Commission will hold a web-enabled remote prehearing conference, pursuant to N.H. Admin. R., Puc 203.15, on January 20, 2021, at 10:00 a.m., at which each party will provide a preliminary statement of its position with regard to the petition and any of the issues set forth in N.H. Admin. R., Puc 203.15. Members of the public who wish to access the prehearing conference may do so by clicking here. If you have any difficulty obtaining access to this remote event, please notify the Commission by calling (603) 271-2431 as soon as possible. Parties will be provided with additional instructions prior to the prehearing conference. Order Suspending Tariff and Scheduling Prehearing Conference


Updates to the Pennichuck Water Works, Inc. (PWW) Rate Case

On November 24, 2020, the New Hampshire Public Utilities Commission (NHPUC) approved a permanent rate increase for service rendered effective April 14, 2020 for all customers. Please visit your district in My Water System to view your new rate sheet or visit the New Hampshire Public Utilities Commission order website, to view more information regarding this filing.


Pennichuck East Utility Rate Schedule Filing

Pennichuck East Utility, Inc. (PEU) has filed rate schedules with the New Hampshire Public Utilities Commission to increase its rates for all customer classes, including General Metered, GM Non-Metered, Municipal Fire Protection-Hydrants, Private Fire Protection, and Public Hydrant service for Windham, Raymond, Lee, Exeter, Birch Hill, and Bow.  Select the following links to view the customer notice that pertains to your district: Birch Hill, Locke Lake, Middleton, all other PEU Customers. View our Frequently Asked Questions About Rate Increases here. For the filing page on the Commission’s website, please visit https://www.puc.nh.gov/Regulatory/Docketbk/2020/20-156.html. You may also view all of your notices at My Water System.
The Commission will hold a web-enabled remote prehearing conference, pursuant to N.H. Admin. R., Puc 203.15, on January 27, 2021, at 10:00 a.m., at which each party will provide a preliminary statement of its position with regard to the petition and any of the issues set forth in N.H. Admin. R., Puc 203.15. Members of the public who wish to access the prehearing conference may do so by clicking here. If you have any difficulty obtaining access to this remote event, please notify the Commission by calling (603) 271-2431 as soon as possible. Parties will be provided with additional instructions prior to the prehearing conference. Order Suspending Tariff and Scheduling Prehearing Conference


Pennichuck Water Works Qualified Capital Project Adjustment Charge

As part of the ongoing annual QCPAC process, Pennichuck will be filing a proposed three-year capital expenditure plan for 2021-2023 QCPs with the PUC on or before February 15, 2021. The February 2021 filing described in the notice is requesting an additional 1.84% increase in rates, over and above the 3.94%, to fund the QCPs placed in service during 2020.  The proposed QCPAC surcharge will apply to meter classes and charges for service rendered after April 30, 2020 and will most likely go into effect in the fall of 2021. Please see full QCPAC Notice here.


Pennichuck East Utility Qualified Capital Project Adjustment Charge

As part of the ongoing annual QCPAC process, Pennichuck will be filing a proposed three-year capital expenditure plan for 2021-2023 QCPs with the PUC on or before February 15, 2021. The 1.9% QCPAC surcharge, if approved, will apply to all customer classes and charges for service rendered after June 30, 2021 and would be expected to go in effect near the end of 2021. Please see full QCPAC Notice here.


Pennichuck Water Works, Inc. PUC Petition Filing

On September 24, 2020, Pennichuck Water Works, Inc. (PWW) filed a petition for Issuance of tax-exempt and/or taxable bonds and/or bond anticipation notes in the aggregate principal amount of up to $57,500,000 (proposed bond financing) and renewal of its fixed asset line of credit with TD Bank, which will expire on December 31, 2020, in an amount that will increase from $10,000,000 to $12,000,000.  The Order for this filing can be found here: DW 20-157 , or visit https://www.puc.nh.gov/Regulatory/Docketbk/2020/20-157.html to see full filing page. A prehearing conference has been scheduled for November 6, 2020 at 10:00am. Members of the public who wish to access the prehearing conference may do so by visiting https://www.puc.nh.gov/Regulatory/Calendar-Remote.html. If you have difficulty accessing this conference, notify the New Hampshire Public Utilities Commission by calling 603-271-2431. Visit our New Hampshire Public Utilities filings page  to view all filings for 2020.


Covid-19 Information

As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:

We will be halting all scheduling of non-emergency appointments until further notice.
To promote social distancing, we have closed all our locations to the public.
We have a secured drop box at the front of 25 Manchester St., Merrimack, NH for customer payments or documentation drop off (i.e. Service Applications).

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.


Information Regarding Scam Utilizing Pennichuck’s Name

Please be aware that there appears to be a scam occurring at this time utilizing Pennichuck’s name and address to reach individuals via mail or courier service. Certain individuals are receiving checks via Fed Ex delivery with our return address listed on the package: Pennichuck Water Works, 25 Manchester St, Merrimack, NH. The check enclosed includes instructions to text information to a phone number before you cash the check.  If you receive one of these fraudulent packages,  Please DO NOT text this phone number or attempt to cash the check.  If you receive one of these fraudulent check packages, please call our Customer Service phone number at 800-553-5191. We will ask you for specific information regarding the check you received, and will be able to assist you, in the event the check you received was actually a payment from us. We have begun several actions looking into this scam and any information you can relay to us will help in bringing this scam to a halt, and avoiding any harm to our customers.


Pennichuck Is Now on Facebook

We are excited to announce we will be utilizing Facebook to better communicate with our customers! We will be utilizing Facebook to push out emergency messages regarding planned and emergency shutdowns, main breaks, and drops in system pressure, and we will also be posting educational and informational content, and construction updates. Visit our page at https://www.facebook.com/pennichuckwater/.


Spring Flushing 2020

It is that time of year again – Spring flushing! You may be wondering if we are flushing your system during the typical time of year we usually do. Due to our efforts concerning COVID-19, we have suspended all daytime flushing efforts (8:30am to 4:00pm). If your system typically undergoes nighttime flushing (10:00pm to 6:00am), then we will still be flushing your system on schedule. Once daytime flushing picks back up, we will be sending out the typical notification your system receives. You may also visit www.pennichuck.com/my-water-system/ to view your specific systems’ schedule.


Customer Service Operating Hours Extended

In order to better serve our customers, we have extended our Customer Service operating hours. Effective January 6, 2020, Customer Service Specialists will be available to assist our customers at 800-553-5191 from 7:30am to 7:00pm Monday through Thursday, and 7:30am to 5:00pm on Friday.


PFAS Notifications

View link above to see Quarterly PFAS test results.


My Water System

Please visit My Water System on the side menu to view all of the information regarding your system. This includes, but is not limited to rates, water restrictions, the flushing schedule, consumer confidence reports, and water quality reports.


Water Restriction Update

Water restrictions are updated as they change. Please select Water Restriction Update above to view water restriction classifications. View details pertaining to your water system here.