Pennichuck Water Works – Petition for 2023 Qualified Capital Project Adjustment Charge

In this order, the Commission approves the request of Pennichuck Water Works, Inc. to implement a 2023 Qualified Capital Project Adjustment Charge in the amount of 1.36 percent of base revenue for capital projects placed in service in 2022, effective April 26, 2023, which increases the average residential customer’s monthly bill by $0.83 per month to $62.11. The Commission also approves recovery over three months of a QCPAC recoupment charge of $1.29 per month, subject to a final calculation submitted within 30 days of this order, for service rendered between April 26, 2023 and the date of this order approving the 2023 QCPAC. The Commission also approves a modified reporting schedule.

Public Notice

The Federal Emergency Management Agency (FEMA) hereby provides final notice of its decision to provide High Hazard Potential Dam (HHPD) grant funding for an action located in a floodplain. Funding would be provided through the New Hampshire Office of Homeland Security and Emergency Management to Pennichuck Water Works to rehabilitate its Bowers Pond Dam.

See Full Public Notice Here

Front Desk Hours

Our front desk, located at 25 Walnut Street in Nashua, is now open to the public Monday through Friday from 7:30am to 4:00pm.

Water Restrictions

Pennichuck continuously monitors drought conditions in the State of New Hampshire using the United States drought map(PDF). We make decisions regarding the implementation and enforcement of water restrictions in each individual system based upon the data from this map, as well as our own data from each system. Many different factors go into the decision of implementing Water Restrictions. In order to ensure sufficient water is available to meet indoor domestic and consumptive water needs for all of our customers, it is vitally important that you always follow water restrictions in your area. Visit My Water System(PDF) to see what your system’s current water restrictions are. If you have any questions regarding water restrictions, please call our Customer Service line at 800-553-5191.

Pennichuck’s Payment Drop Box available at 25 Walnut St

The outside payment drop box has been installed at our Headquarters location at 25 Walnut Street in Nashua.  The box is located to the left of the main entrance. View a picture of the drop box here!

Covid-19 Information

As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

We have a secured drop box at the front of our corporate office at 25 Walnut St., Nashua, NH for customer payments or documentation drop off (i.e. Service Applications).

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed.

Follow Us on Facebook

We use Facebook as a way to better communicate with our customers! Visit our page here.

PFAS Notifications

View link above to see Quarterly PFAS test results.
See MVD PFOA Violation Notices here