As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices. We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.
Please take note of the following important changes to our normal daily operations:
We will be halting all scheduling of non-emergency appointments until further notice.
To promote social distancing, we have closed all our locations to the public.
We have a secured drop box at the front of 25 Manchester St., Merrimack, NH for customer payments or documentation drop off (i.e. Service Applications).
We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.
Please be aware that there appears to be a scam occurring at this time utilizing Pennichuck’s name and address to reach individuals via mail or courier service. Certain individuals are receiving checks via Fed Ex delivery with our return address listed on the package: Pennichuck Water Works, 25 Manchester St, Merrimack, NH. The check enclosed includes instructions to text information to a phone number before you cash the check. If you receive one of these fraudulent packages, Please DO NOT text this phone number or attempt to cash the check. If you receive one of these fraudulent check packages, please call our Customer Service phone number at 800-553-5191. We will ask you for specific information regarding the check you received, and will be able to assist you, in the event the check you received was actually a payment from us. We have begun several actions looking into this scam and any information you can relay to us will help in bringing this scam to a halt, and avoiding any harm to our customers.
Pennichuck Water Works, Inc. (PWW) has filed rate schedules with the New Hampshire Public Utilities Commission to establish its current rates for all customer classes, including General Metered, Non-Metered, Municipal and Private Fire Services, and portions of special contracts, as temporary rates, effective March 16, 2020. Please visit your district in My Water System or select the following links to review the Notice to our Customers, the New Hampshire Public Utilities Commission order website, and Frequently Asked Questions regarding this filing. Please notice that this is for our Pennichuck Water Works (PWW) customers ONLY.
As our State and region are dealing with the impact of the spread of the coronavirus (COVID-19), we wanted to reach out to our customers about the actions and preparedness that we have been employing at Pennichuck. Please read our letter from our CEO regarding important information and practices we have implemented due to COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.
We are excited to announce we will be utilizing Facebook to better communicate with our customers! We will be utilizing Facebook to push out emergency messages regarding planned and emergency shutdowns, main breaks, and drops in system pressure, and we will also be posting educational and informational content, and construction updates. Visit our page at https://www.facebook.com/pennichuckwater/.
It is that time of year again – Spring flushing! You may be wondering if we are flushing your system during the typical time of year we usually do. Due to our efforts concerning COVID-19, we have suspended all daytime flushing efforts (8:30am to 4:00pm). If your system typically undergoes nighttime flushing (10:00pm to 6:00am), then we will still be flushing your system on schedule. Once daytime flushing picks back up, we will be sending out the typical notification your system receives. You may also visit www.pennichuck.com/my-water-system/ to view your specific systems’ schedule.
The Pennichuck Corporation Annual Meeting of Sole Shareholder will be held on Saturday, May 2, 2020 at 9:00 a.m. Due to the emergency stay at home order imposed by Governor Sununu relating to the COVID-19 Virus, the Annual Meeting of Sole Shareholder will be conducted via electronic and telephonic means. To attend the meeting by telephone, please use the following dial-in instructions: Dial-in Number: 425-436-6322, Access Code: 871028#
In order to better serve our customers, we have extended our Customer Service operating hours. Effective January 6, 2020, Customer Service Specialists will be available to assist our customers at 800-553-5191 from 7:30am to 7:00pm Monday through Thursday, and 7:30am to 5:00pm on Friday.
In the PUC order DW 19-029, Pennichuck filed a petition for the approval of QCPAC surcharge for 2018 QCPs. QCPAC filing for the proposed three-year capital expenditure plan will occur on or before February 15, 2020 with the NHPUC. For more information, please visit My Water System.
View link above to see Quarterly PFAS test results.
In the PUC order DW17-128, the New Hampshire Public Utilities Commission granted approval for PEU to implement a Qualified Capital Project Adjustment Charge (QCPAC). Qualified Capital Project Adjustment Charge (QCPAC) filing for the proposed three-year capital expenditure plan will occur on or before February 15, 2019 with the NHPUC. For more information, please visit My Water System.
Please visit My Water System on the side menu to view all of the information regarding your system. This includes, but is not limited to rates, water restrictions, the flushing schedule, consumer confidence reports, and water quality reports.
Water restrictions are updated as they change. Please select Water Restriction Update above to view water restriction classifications. View details pertaining to your water system here.