Pennichuck Water Works Qualified Capital Project Adjustment Charge

As part of the ongoing annual QCPAC process, Pennichuck Water Works filed a proposed three-year capital expenditure plan for 2021-2023 QCPs with the PUC on February 15, 2021. The February 2021 filing described in the notice is requesting an additional 1.84% increase in rates, over and above the 3.94%, to fund the QCPs placed in service during 2020.  The proposed QCPAC surcharge will apply to meter classes and charges for service rendered after April 30, 2020 and will most likely go into effect in the fall of 2021. Please see full QCPAC Notice here.

June 3, 2021 Update – Supplemental Order of Notice – Petition for Approval of Proposed Qualified Capital Project Annual Adjustment Charge – Prehearing Conference to be held via web-enabled remote session on July 14, 2021 at 3:00 pm. For more information see Order of Notice here.

Revised Pennichuck East Utility Qualified Capital Project Adjustment Charge

As a part of the February 2021 QCPAC filing, Pennichuck East Utility requested the PUC to allow it to bill for a QCPAC surcharge of 4.08% over and above the rates being sought in the Company’s rate case filing in docket DW 20-156. The requested QCPAC surcharge will allow Pennichuck to recover the costs associated with debt financing the QCPs placed in service during 2020. The 4.08% QCPAC surcharge, if approved, will apply to all customer classes and charges for service rendered after June 30, 2021 and would be expected to go in effect near the end of 2021. Please see full QCPAC Notice here.

June 3, 2021 Update – Supplemental Order of Notice – Petition for Approval of Proposed Qualified Capital Project Annual Adjustment Charge – Prehearing Conference to be held via web-enabled remote session on July 14, 2021 at 1:30 pm. For more information see Order of Notice here.

Water Restrictions

Pennichuck is continuously monitoring drought conditions in the State of New Hampshire using the United States drought map. We are making decisions regarding the implementation and enforcement of water restrictions in each individual system based upon the data from this map, as well as our own data from each system. In order to ensure sufficient water is available to meet indoor domestic and consumptive water needs for all of our customers, it is vitally important that you always follow water restrictions in your area. Visit My Water System to see what your system’s current water restrictions are. If you have any questions regarding water restrictions, please call our Customer Service line at 800-553-5191.

Spring Flushing 2021

It is that time of year again – Spring flushing! All daytime flushing efforts will be between the hours of 8:30am and 4:00pm. All nighttime flushing efforts will be between the hours of 10:30pm and 6:00am. Please visit My Water System or our Flushing Map to view your specific system’s schedule. Please remember to avoid doing laundry during your flushing days and time. If you experience colored water after the scheduled completion time, please run the cold water for 5 to 10 minutes to clear your service line.  If your water does not clear or if you have concerns regarding this flushing please call Customer Service at 800-553-5191.

Front Desk Open to Public

We are excited to announce our front desk, located at 25 Walnut Street in Nashua, is now open to the public Monday, Wednesday, and Friday from 10:00am to 2:00pm. Please remember to follow COVID mandates, including practicing social distancing and wearing a mask when entering the building.

Pennichuck Solar Field Project

Pennichuck Water Works is pleased to announce a partnership with New England Solar Garden that will result in the construction of a 1.6MW solar field adjacent to Old Harris Road in Nashua.  Tree clearing for the project began on January 27, 2021.  The solar field is expected to be producing power by late fall of 2021.  The project will reduce Pennichuck’s electrical expenses by about $55,000 per year for each of the next 20 years.

Pennichuck’s Payment Drop Box is now Available at 25 Walnut St

The outside payment drop box has been installed at our new Headquarters location at 25 Walnut Street in Nashua.  The box is located to the left of the main entrance. View a picture of the drop box here!

Pittsfield Aqueduct Company, Inc. Rate Schedule Filing

As of November 16, 2020, Pittsfield Aqueduct Company, Inc. (PAC) has filed rate schedules with the New Hampshire Public Utilities Commission (Commission) to increase its rates for all customer classes, including General Metered, Non-Metered, Municipal Fire Protection-Hydrants and private Fire Protection and Metered Service for the Town of Pittsfield Fire Department.  PAC has sought a permanent increase of 11.18% for all rate classes. See our full Customer Notice here, and our Frequently Asked Questions about Rate Increases here. For the filing page on the Commission’s website, please visit https://www.puc.nh.gov/Regulatory/Docketbk/2020/20-153.html

Covid-19 Information

As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:
We have a secured drop box at the front of our corporate office at 25 Walnut St., Nashua, NH for customer payments or documentation drop off (i.e. Service Applications).
Our front desk opened back up to the public on Monday, April 12, 2021. The operating hours for our front desk are Monday, Wednesday, and Friday, from 10:00am to 2:00pm.

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed.

Follow Us on Facebook

We use Facebook as a way to better communicate with our customers! Visit our page at https://www.facebook.com/pennichuckwater/.

PFAS Notifications

View link above to see Quarterly PFAS test results.