9/18/24

12:45pm – Drew Woods Main Break UPDATE – The second leak has been identified and repaired. Customers should see an improvement in water pressure going forward. Please continue to limit non-essential water use until tomorrow, Thursday, September 19 at 12pm as the Drew Woods system’s tanks need to recover from this event. Once the tanks have recovered, we will be out performing light flushing to clear an colored water from the mains. Call 800-553-5191 with questions.

8:00am – Our crew was able to identify and repair the main break last night. In our search, we identified that there is a second leak somewhere else in the system that is causing the system to lose additional water. We have crews working to identify the location of the second leak at this time. Please limit non-essential water use at this time. Customers in the Drew Woods system will be experiencing low pressure to no water. We do not have an ETA for repair at this time. Check back for updates. Call 800-553-5191 with questions.

9/17/24

9:00pm – Our staff has been able to identify the main break in our Drew Woods system and are working diligently to repair and restore service to our Drew Woods customers. At this time, we expect the water to be shut down throughout the night and restored around 5:00am tomorrow, Wednesday, September 18th. Contact 800-553-5191 with any questions.

4:50pm – We are aware of a main break in the Drew Woods system. This may cause customers in this system to experience low pressure to no water while we are assessing and repairing. We have an operator in route to assess the situation, but we do not have an ETA for repair at this period in time. Check back for updates. We sent a notification out to customers in the Drew Woods System. If you did not receive this alert, please contact us at 800-553-5191 to provide your contact information for future alerts.

Engineering

New Service Application Instructions

Technical Specifications for Water Main, Hydrant, and Service Installations (PDF)

Standard Details- 2023 (PDF)

Engineering Application Portal (Services, Main Extensions and Flow Tests)

GIS Contact Form Please click “GIS Contact Form” link to submit a request to our GIS Department for GIS Map requests and showing of where assets are located.

 

*For assistance in reading or understanding the information linked on this page, please call us at (800) 553-5191ext 2321.*

Engineering Contact Form

Please fill out the form below to submit a request for contact to our Engineering Department. Please use the file upload option to upload any necessary paperwork needed with your request, if known. Please use GIS form above if submitting a GIS map request. Please allow 24-48 business hours for a response.

Engineering Contact Form

Please fill out the form below to submit a request for contact to our Engineering Department. Please use the file upload option to upload any necessary paperwork needed with your request, if known. Please allow 24-48 business hours for a response.

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