Privacy Policy

Under the New Hampshire Data Privacy Act, RSA 507-H, customers have a right to confirm whether or not certain businesses are processing their personal data and to access the information being obtained and held. At the same time, Pennichuck Water recognizes that personal information collected by its website should be used only for the purpose for which it is collected. Therefore, it is the policy of Pennichuck Water that all personal information collected by its website shall be subject to the following principles:

• Electronic information – information collected and held electronically shall be afforded the same protection as non-electronic information;
• Collection of personal information – the collection of personal information shall be limited to and consistent with the requirements of Pennichuck Water’s programs or activities;
• Use of personal information – individuals shall be informed as to why information is being collected and how it will be used;
• Disclosure of personal information – disclosure of information shall be limited to the purpose for which it was collected unless otherwise authorized by law;
• Access to personal information – individuals shall be allowed a reasonable opportunity to obtain access to their personal information and to ensure that it is correct; and
• Security precautions – reasonable precautions shall be taken to ensure the security of personal information.

User Data Automatically Collected

The following information is collected and stored automatically from all users accessing Pennichuck Water’s website:

• The Internet domain (for example, “yourcompany.com” or “yourschool.edu”) and Internet Protocol (IP) address from which you access our site;
• The type of hardware, browser and operating system used to access our site;
• The date and time you access our site;
• The number of bytes of data transmitted during your visit;
• Transaction and routing information to and from your computer;
• The pages you visit; and
• If you linked to our site from another website, the address of that website (URL).

This information is used for purposes such as assessing what information is of most interest to users and system enhancements.

Data Voluntarily Provided by Users

Unless a customer chooses to do so, for example by sending an email or filling out a “Contact Us” form or other form on the Company’s website, Pennichuck Water’s website does not obtain personally identifying information.

Pennichuck Water considers any information that could reasonably be used to identify you as “personally identifying information.” This may include, but is not limited to:

• Your name;
• Your address (excluding zip code);
• Your email address;
• Your password;
• Your IP address;
• Bank account information;
• Credit card information;
• Telephone number;
• Any combination of data that could be used to identify you such as birth date, zip code and gender; and
• Any graphical or visual representation of you.

Pennichuck Water may request personally identifying information from you in order to provide requested services, but such information is handled as it would be on an in-person visit to Pennichuck Water’s offices.

If personal information is requested on the website or volunteered by the user, State law and the federal Privacy Act of 1974 may protect it.

How to Access and Correct Your Personal Information

Persons concerned about information contained in their account records should contact Customer Service at 1-800-553-5191 or fill out this form to update their contact information.

Pennichuck Water does not disclose or sell any personal information. Personal information is only shared with third parties to comply with the law, subpoena, court order or legal process; to protect our rights; or, with trusted service providers who assist in operating our website.

Pennichuck Water’s website may use cookies to store information. Cookies are text files stored on a customer’s computer to enhance the usability of the website and minimize the user’s need to reenter information upon subsequent visits. Any information, including personal information, which a customer chooses to provide on the website may be stored in a cookie. Customers may configure their web browsers to refuse cookies or to notify when websites attempt to send a cookie. Customers may also delete cookies from their hard drives.

Pennichuck Water has instituted security measures to protect the information and systems that we maintain. These measures are designed to ensure that this service remains available to all users by blocking unauthorized access to our systems and preventing corruption of data, thus providing reasonable protection of personal information in our possession.

Pennichuck Water’s website may contain links to or data from other external websites not owned or managed by Pennichuck Water. When linking to another site, Pennichuck Water’s Privacy Policy no longer applies. Pennichuck Water does not endorse any products or services linked from or supplied to this site.

While Pennichuck Water’s website is intended to provide current and accurate information, neither Pennichuck Water nor any of its employees, departments, and officers can warranty the information contained on the site and shall not be held liable for any losses caused on the reliance of information provided. Relying on information contained on this site is done at the customer’s own risk.

For more information about our privacy practices or to make a request, please contact us by email at customer-service@pennichuck.com, by mail at Pennichuck, P.O. Box 428, Nashua, NH  03061-0428, or use our Contact Us form.