Important message for our customers in CASTLE REACH: September 15th, 2021 update – Your system is no longer under a Boil Order. See Boil Order Lift Notice here.

WHAT’S NEW

 

Pennichuck East Utility, Inc. Supplemental Order of Notice

On December 17, 2020, the Commission issued Order No. 26,436 suspending Pennichuck East Utility Inc.’s (PEU) proposed tariff for temporary and permanent rate increases pending further investigation. This supplemental notice updates the previous notice due to the expiration of the declared State of Emergency on June 11, 2021. 

See supplemental notice here, see letter regarding hearing time change here, and hearing guidelines here.

There was a time change for the public hearing. The public hearing will now be held on Wednesday, September 29, 2021 beginning at 9:00am and ending by 2:30pm.


Pennichuck East Utility, Inc. and Town of Salem Petition

September 16th, 2021 Update: This order contains the suspension of order No. 26,509, Commencement of Adjudicative Proceeding, and Notice of Hearing. The hearing scheduled for this order will be held on September 27, 2021 at 9:00am at the Commissions office at 21 S. Fruit St., Suite 10, Concord, New Hampshire. Members of the public who wish to access the hearing remotely can do so by visiting the Commissions website here. You may see the Hearing Guidelines here.

Previous Orders:

In this order, the Commission approves Pennichuck East Utility’s (PEU) transfer to the Town of Salem (Salem) of a portion of its franchise, together with certain PEU assets located in the Town of Windham (Windham), grants Salem’s request for permission to provide water service in that limited area of Windham, and grants Salem an exemption from public utility status and from Commission rate regulation for its proposed water service outside its municipal boundaries.


Pittsfield Aqueduct Company, Inc. Rate Schedule Filing

As of November 16, 2020, Pittsfield Aqueduct Company, Inc. (PAC) has filed rate schedules with the New Hampshire Public Utilities Commission (Commission) to increase its rates for all customer classes, including General Metered, Non-Metered, Municipal Fire Protection-Hydrants and private Fire Protection and Metered Service for the Town of Pittsfield Fire Department.  PAC has sought a permanent increase of 11.18% for all rate classes. See our full Customer Notice here, and our Frequently Asked Questions about Rate Increases here. For the filing page on the Commission’s website, please visit https://www.puc.nh.gov/Regulatory/Docketbk/2020/20-153.html

Supplemental Order of Notice issued August 12, 2021

There is a time change to public hearing scheduled for August 18, 2021 from 10:00am to 1:00 pm.


Pennichuck East Utility Rate Schedule Filing

Pennichuck East Utility, Inc. (PEU) has filed rate schedules with the New Hampshire Public Utilities Commission to increase its rates for all customer classes, including General Metered, GM Non-Metered, Municipal Fire Protection – Hydrants, Private Fire Protection, and Public Hydrant service for Windham, Raymond, Lee, Exeter, Birch Hill, and Bow. Select the following links to view the customer notice that pertains to your district: Birch Hill, Locke Lake, Middleton, all other PEU Customers. View our Frequently Asked Questions About Rate Increases here. For the filing page on the Commission’s website, please visit: https://www.puc.nh.gov/Regulatory/Docketbk/2020/20-156.html. You may also view all of your notices at My Water System


Order Issued in Pennichuck East Utility, Inc. –  Nisi Order Approving Financing

In this order the Commission approves Pennichuck East Utility’s request to borrow the principal amount of $1,135,409 from CoBank for a 25 year term.


Order Issued in Pennichuck Water Works – Anheuser Busch special contract Petition

In this order the Commission approves an extension of the Pennichuck Water Works, Inc.’s fourth special contract with Anheuser-Busch, LLC, during the pendency of the Commission’s review of the parties’ proposed, fifth special contract.


Pennichuck Water Works Qualified Capital Project Adjustment Charge

As part of the ongoing annual QCPAC process, Pennichuck Water Works filed a proposed three-year capital expenditure plan for 2021-2023 QCPs with the PUC on February 15, 2021. The February 2021 filing described in the notice is requesting an additional 1.84% increase in rates, over and above the 3.94%, to fund the QCPs placed in service during 2020.  The proposed QCPAC surcharge will apply to meter classes and charges for service rendered after April 30, 2020 and will most likely go into effect in the fall of 2021. Please see full QCPAC Notice here.

June 3, 2021 Update – Supplemental Order of Notice – Petition for Approval of Proposed Qualified Capital Project Annual Adjustment Charge – Prehearing Conference to be held via web-enabled remote session on July 14, 2021 at 3:00 pm. For more information see Order of Notice here.

June 30, 2021 Update – On June 3, 2021, the Commission issued a Supplemental Order of Notice scheduling a web-enabled remote prehearing conference on July 14, regarding Pennichuck Water Works, Inc.’s petition for approval of a 2021 Qualified Capital Project Annual Adjustment Charge (QCPAC), that if approved, would be included in PEU customer bills. This supplemental order of notice updates the previous notice due to the expiration of the declared State of Emergency on June 11, 2021.


Revised Pennichuck East Utility Qualified Capital Project Adjustment Charge

As a part of the February 2021 QCPAC filing, Pennichuck East Utility requested the PUC to allow it to bill for a QCPAC surcharge of 4.08% over and above the rates being sought in the Company’s rate case filing in docket DW 20-156. The requested QCPAC surcharge will allow Pennichuck to recover the costs associated with debt financing the QCPs placed in service during 2020. The 4.08% QCPAC surcharge, if approved, will apply to all customer classes and charges for service rendered after June 30, 2021 and would be expected to go in effect near the end of 2021. Please see full QCPAC Notice here.

June 3, 2021 Update – Supplemental Order of Notice – Petition for Approval of Proposed Qualified Capital Project Annual Adjustment Charge – Prehearing Conference to be held via web-enabled remote session on July 14, 2021 at 1:30 pm. For more information see Order of Notice here.

June 30, 2021 Update – On June 3, 2021, the Commission issued a Supplemental Order of Notice scheduling a web-enabled remote prehearing conference on July 14, regarding Pennichuck East Utility, Inc.’s petition for approval of a 2021 Qualified Capital Project Annual Adjustment Charge (QCPAC), that if approved, would be included in PEU customer bills. This supplemental order of notice updates the previous notice due to the expiration of the declared State of Emergency on June 11, 2021.


Water Restrictions

Pennichuck is continuously monitoring drought conditions in the State of New Hampshire using the United States drought map. We are making decisions regarding the implementation and enforcement of water restrictions in each individual system based upon the data from this map, as well as our own data from each system. In order to ensure sufficient water is available to meet indoor domestic and consumptive water needs for all of our customers, it is vitally important that you always follow water restrictions in your area. Visit My Water System to see what your system’s current water restrictions are. If you have any questions regarding water restrictions, please call our Customer Service line at 800-553-5191.


Front Desk Open to Public

Our front desk, located at 25 Walnut Street in Nashua, is open to the public Monday, Wednesday, and Friday from 10:00am to 2:00pm. Please remember to follow COVID mandates, including practicing social distancing and wearing a mask when entering the building.


Pennichuck Solar Field Project

Pennichuck Water Works is pleased to announce a partnership with New England Solar Garden that will result in the construction of a 1.6MW solar field adjacent to Old Harris Road in Nashua.  Tree clearing for the project began on January 27, 2021.  The solar field is expected to be producing power by late fall of 2021.  The project will reduce Pennichuck’s electrical expenses by about $55,000 per year for each of the next 20 years.


Pennichuck’s Payment Drop Box available at 25 Walnut St

The outside payment drop box has been installed at our Headquarters location at 25 Walnut Street in Nashua.  The box is located to the left of the main entrance. View a picture of the drop box here!


Covid-19 Information

As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:
We have a secured drop box at the front of our corporate office at 25 Walnut St., Nashua, NH for customer payments or documentation drop off (i.e. Service Applications).
Our front desk opened back up to the public on Monday, April 12, 2021. The operating hours for our front desk are Monday, Wednesday, and Friday, from 10:00am to 2:00pm.

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed.


Follow Us on Facebook

We use Facebook as a way to better communicate with our customers! Visit our page at https://www.facebook.com/pennichuckwater/.


PFAS Notifications

View link above to see Quarterly PFAS test results.