As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.

Watershed Restoration Plan

A ten-year watershed restoration program was created by Pennichuck Water Works, Inc. following the completion of the 1998 Watershed Management Plan and implementation program. The implementation of the Watershed Management Plan was highly successful, occurring from 1998 to 2007; however, the effectiveness was not quantified due to a lack of monitoring and other data. The purpose of this 10-year watershed restoration program was to provide that quantification.

The 10-year program was developed over a two-year period from 2006 to the end of 2007. During that time, considerable water quality and flow data was collected throughout the watershed for both dry and wet weather precipitation events. Based on that data and other available historical data, Pennichuck evaluated flows and pollutant loads throughout the watershed. Pennichuck’s consultant, Comprehensive Environmental Inc. (CEI), used the data to develop and calibrate the model that mimics flow and quality of Pennichuck Brook at various locations throughout the watershed. The model was calibrated such that ‘what if’ scenarios could then be evaluated as to how to meet water quality goals.

Pennichuck initiated a strategic plan to expand public education and communication outreach programs and other non-structural opportunities to protect the watershed. As a result, Pennichuck initiated an update to its 2008 Pennichuck Brook Watershed Restoration Plan, which was completed in 2012. The 2012 Plan restructures the recommendations to incorporate the expanded public and communication outreach programs, outline other water quality benefits such as sediment removal and increased infiltration, and incorporates long-term operating costs.

1998 Pennichuck Watershed Management Plan (8.8 MB) (pdf)

2008 Pennichuck Brook Watershed Restoration Plan (36 MB) (pdf)

2012 Pennichuck Brook Watershed Restoration Plan (36 MB) (pdf)