As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.

Watershed Initiatives and Resources

Past and continuing urbanization of the 17,600-acre Pennichuck Brook Watershed has presented a continual challenge for maintaining and improving water quality. In recognition that land acquisition has limited usefulness in this large watershed, Pennichuck has taken a land use management approach. Pennichuck’s most recent tool to address Pollutant loads from the watershed is the Watershed Restoration Plan. This plan uses a Total Maximum Daily Load (TMDL) approach to identify sources and quantities of pollutant loads, acceptable pollutant loads, and methods to reduce them.

Pennichuck has carried out various other initiatives to improve the health of the watershed including technical studies, construction projects, and community outreach programs (see the BMP information on the Watershed Interactive Map).