As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.

Street Sweeping and Catch Basin Program

During 2013, Pennichuck Water Works (Pennichuck) worked with Comprehensive Environmental Inc. (CEI) to investigate the feasibility of and cost associated with establishing an agreement with street sweeping and catch basin cleaning vendors to offer discounted services to businesses within the watershed compared to Pennichuck purchasing the equipment and providing the services themselves. The study focused on commercial and industrial properties within the watershed because they contribute a significant amount of sediment and phosphorus loads to the water supply. Total pollutant loads and potential reductions were calculated as well as street sweeping and catch basins cleaning costs for the commercial and industrial properties identified. The results of this study indicate that it is currently more cost effective for Pennichuck to rely on outside vendors to perform street sweeping and catch basin cleaning for commercial and industrial properties throughout the Watershed.

2013 Pennichuck Brook Watershed Commercial/Industrial Sweeping/Catch Basin Cleaning Feasibility Report (pdf)