As the coronavirus (COVID-19) updates continue, Pennichuck will continue to provide vital water services to you and your family. We have taken steps to protect our staff, their families, and our community to ensure the continued delivery of the critical services we provide.
We have been monitoring the COVID-19 situation closely and we are taking measures to keep our customers and our staff and their families safe and healthy. We are following recommendations of health authorities including both the state and federal Centers for Disease Control and Prevention (CDC).
As recommended by the CDC, protections we have implemented include increasing sanitation and disinfection of workspaces, cancelling large gatherings, minimizing non-essential meetings, and promoting personal hygiene practices.  We are continuing to monitor any employee illness and promote work from home options for all employees whose job responsibilities allows them to do so. We still have all essential staff on duty as needed.
As always, we have representatives available by calling 800-553-5191 Monday through Thursday 7:30am to 7:00pm and Friday 7:30am to 5:00pm, with emergency services available 24 hours a day, 7 days a week.

Please take note of the following important changes to our normal daily operations:

We want to assure you that your water continues to be monitored, treated and tested in accordance with regulations established by the EPA and NH Department of Environmental Services.
Pennichuck will continue to monitor developments on COVID-19 and is prepared to take any further actions as needed. Please read our letter from our CEO regarding COVID-19. Please visit and fill out our Customer Contact Information form, as expressed in the letter.

Community Outreach Program

In 2014, Pennichuck Corporation and Comprehensive Environmental Inc. (CEI) met with the Planning Boards in the five watershed communities to present Pennichuck`s Watershed Restoration goals and efforts, and to discuss some of the common goals of Pennichuck and the Environmental Protection Agency`s (EPA`s) National Pollution Discharge Elimination System (NPDES) Municipal Small Separate Storm Sewer System (MS4) Permit program that the communities are subject to. The presentation focused on the following elements:

  • Community benefits of watershed protection and recharge, using the Roof Leader Disconnection study performed by Pennichuck as an example;
  • Pennichuck`s Watershed Restoration goals to reduce pollutant loads, promote groundwater recharge and reduce the infilling of ponds;
  • Common goals between Pennichuck and the MS4 permit and opportunities to work together to meet these goals;
  • Adoption of State stormwater design criteria at the local level to reduce runoff and pollution from new development;
  • Pennichuck`s public education efforts with example outreach tools communities` can incorporate into their stormwater programs to encourage residents to minimize their stormwater footprint.

Click the provided link for a copy of the presentation, as provided to Amherst and Nashua. Note that the presentation was modified slightly for each community depending on their existing ordinance requirements and whether they were included in the Roof Leader Disconnection study results.

2014 Pennichuck Brook Watershed – Presentation to Towns (1.8 MB) (pdf)