Direct Payment FAQ
is Direct Payment?
Direct Payment is a reliable, confidential, and efficient, electronic
payment alternative to paper checks. When you use Direct Payment, you
authorize a company to electronically collect a payment from your checking
or savings account to pay a bill.
instead of writing a check every month or quarter, your financial institution
(bank or credit union) will automatically make the payment for you.
The withdrawal will come from your account on the due date as specified
on your bill.
use Direct Payment?
You will save time preparing your payments, save money on postage and
check fees, eliminate the chance of a late payment, and save time balancing
your bank statement.
much will Direct Payment cost me?
Payment is a service provided by Pennichuck at no additional cost to the
Direct Payment safe and confidential?
Direct Payment is more confidential than writing checks. When you
send a check in the mail, it is estimated that from start to finish, 12
to 16 people will touch your check. With Direct Payment, no one does.
will I know the amount of the payment?
receive your water bill as usual. However, you will not need to
send payment. On the bill you will be notified of the date your
payment will be withdrawn from your account. This will typically
be 20 days from the bill date.
if there is a discrepancy between my bank statement and the water bill
I received from Pennichuck?
your bank immediately. You have up to 60 days from your bill date
to notify your bank in person, by telephone, or in writing of an unauthorized
payment or an incorrect payment amount. You may be required to provide
a written confirmation within 10 days. If the bank needs more than
10 business days to investigate and resolve a matter, it must credit the
amount in question to your account during the investigation. You
can also contact Pennichuck's Customer Service Department (603-882-5191).
We may be able to resolve the issue for you.
if the amount of the bill is incorrect?
Contact Customer Service immediately and we will be able to determine
if there was an error. Your options are to have us terminate your automatic
withdrawal or call your bank to stop payment before it's posted to your
account. This will allow you time to research the matter further.
I stop a single payment without canceling the service altogether?
Yes. When your bill is issued to you, the amount of the bill is not deducted
from your account until your bill due date. To stop a payment, call
our Customer Service department (603-882-5191) at least 5 days before
the due date, and have them cancel the debit. You will still be
set up for Direct Payment for your next billing period.
do I discontinue my Direct Payment arrangement with Pennichuck Water?
Once you are signed up, you can cancel your Direct Payment arrangement
any time by either a written request, telephone call, or an email to Pennichuck.
Pennichuck requires 5 days notification prior to your bill due date to
terminate your direct payment arrangement.
do I sign up for Direct Payment?
fill out the Direct Payment Form and
mail it back to Pennichuck.